StoryBook Haus Policies

Below are the StoryBook policies. If you have questions or do not see the information you are looking for, feel free to reach out for more information.

Cancellations

If you must cancel your reservation you must do so two weeks prior to your reserved arrival date in order to not be charged for your reservation. We do not offer refunds or date changes for late cancellations. The only exception to this cancellation policy is during the winter months in Leavenworth: If BOTH Stevens Pass AND Snoqualmie Pass are CLOSED after 4pm (pacific time) with no estimated reopening time, on your reserved day of arrival, we will refund your reservation. It is each guest's responsibility to know the road conditions so the proper route can be taken, we recommend checking WSDOT.wa.gov for the most up to date information regarding Washington state road restrictions and closures so you can travel the best route to Leavenworth that day.

In winter months, we HIGHLY RECOMMEND you only reserve if you have an All Wheel Drive vehicle and traction tires. Please note we do not offer refunds if you do not have a vehicle capable of traveling in winter conditions.

Non-Smoking

We are a non-smoking property. There is no smoking anywhere on or in the premises, including the balconies and garden.

Payment

A valid credit card is required as payment with every reservation. Full payment is required two weeks prior to arrival. When reserving your stay, if your arrival happens to be within two weeks, payment in full is due at the time your reservation is made.

Pets

We do not accept pets of any kind at StoryBook Haus.